Effective Date: 5-29-24

1. Introduction

Welcome to Primal Ventures. We are committed to providing our customers with reliable and efficient shipping services. Please read our Shipping Policy carefully to understand our shipping practices and procedures.

2. Order Processing Time

• Orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification once your order has shipped.

3. Shipping Rates and Delivery Estimates

• Shipping charges and time estimates for your order will be calculated and displayed at checkout.
• Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary based on factors outside our control.

4. Order Tracking

• Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track the status of your shipment.
• If you do not receive a tracking number, please contact us at Info@primalventures.org for assistance.

5. Shipping Carriers

• We use reputable shipping carriers to ensure your order arrives safely and on time. Our primary carrier is UPS.

6. Shipping Issues

• Lost or Stolen Packages: Primal Ventures is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier for assistance.
• Damaged Packages: If your package arrives damaged, please contact our customer service team within 2 days of receiving your order. We will work with you to resolve the issue.

7. Shipping Address Accuracy

• Please ensure that your shipping address is complete and accurate. Primal Ventures is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.